Check the answer

Four short challenges. Make a choice, then see the reasoning. You can try again without losing your learning progress.

01 / FIND THE PROBLEM

A confident calculation

A pilot reduced median handling time from 20 minutes to 16. The summary claims a 40% reduction.

What would you do?Correct: four minutes is 40%Incorrect: the reduction is 20%We cannot calculate a percentage

02 / FIND THE PROBLEM

Tracking only says ‘Delayed’. An AI-written customer reply says: ‘Your order will arrive tomorrow, and we have issued a refund.’

What would you do?Send it because it reassures the customerKeep the refund but remove the dateRemove both unsupported promises

03 / FIND THE PROBLEM

An assistant provides a plausible paper title, authors and a link. You have not opened it.

What would you do?Open the source and check it supports the claimThe detail is enough to trust itAsk the same assistant whether it is real

04 / FIND THE PROBLEM

A colleague wants to paste a customer spreadsheet into a personal AI account. Removing names leaves email addresses and detailed account notes.

What would you do?That is anonymous enoughUse it if the prompt says ‘keep private’Stop and use approved, properly minimised material

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