Module 1 knowledge check · The Team Brain

1. Why start with two weeks of tallying rather than with the documents?Documents are hard to find.The tally tells you what people actually ask, which is what the assistant must answer to be used.It gives you time to choose a tool.Tallying is required by data protection.

2. Which question should the assistant answer directly?"Should I escalate this complaint?""Can I approve a £4,000 invoice?""What is the meal expense limit?""Is this candidate a good fit?"

3. What is the most important behaviour of a trustworthy team assistant?It answers every question.It says when it does not have the answer, and names who to ask.It writes long, thorough responses.It never cites sources, to keep answers short.