Module 2 knowledge check · The AI-Safe Desk

1. A colleague pastes a customer complaint email into a consumer chatbot to draft a reply, including the customer's name, order number and address. Which band was this, and what should have happened?Green; nothing needed to change.Amber; the identifying details should have been removed first.Red; the email should not have gone in at all.Black; complaints are always restricted.

2. Which of these is red rather than amber?A spreadsheet of monthly sales by region.A list of staff birthdays for a card rota.An occupational health report about a named employee.A draft of the staff newsletter.

3. What makes black different from red?Black is only for very large organisations.Black can go into an internal tool with a policy; red cannot.There is no redacted or policy-covered version of black content; it never goes into any AI tool.Black refers only to financial data.